Wuxi Jangli Machinery Co.,Ltd is a professional manufacturer and supplier of softgel encapsulation machines and all other supporting equipment .
Our Scale:
1. 6000 m2 + production workshop.
2. 100+ technicians, engineers and other workers and staffs.
3. 20+ sets of CNC processing center for die rollers and other precision components
Our Production Capacity:
1. 100+ sets of softgel encapsulation machine are sold to all over the world every year.
2. 1000+ softgel die roller sets for all kinds of brand and models softgel machine from all over the world.
4. 50+ lines of softgel machine supporting equipment, including gelatin melters, gelatin service tanks, medicine tanks, etc...
More and more clients are willing to inspect our factory and cooperate with us.
From US, EU, CA, AU, to IN, IT, BR, AR.......
From Catent, Procaps, Thermofisher, GSK, Wyeth, Robinson, Changsung........
Our Quality Control
Our Certificate/Patents
Company service system
The company in line with the"Continuous innovation and development, integrity and pragmatic" business principles, set over the years industry experience and technology, explore and establish a set of users for the industry to provide quality, perfect service system specifications.
According to the different stages, we provide different service content, the following is the service content of each period:
Pre-sale and equipment installation stage:
Pre-sale soft capsule related equipment information sharing, according to customer equipment plant equipment layout.
Share related equipment drawings with customers to help customers better understand the equipment.
This phase includes the ordering and operation of hardware and software equipment, the inventory and inspection of equipment on arrival, as well as the installation
Debugging and testing, as well as final preliminary acceptance work.
Our commitment:
A. Quality of the Goods
Our company guarantees that the equipment provided meets the requirements of the user and the equipment is in place on schedule. To ensure that the equipment provided by the company is new, unused, and non-long-term backlog of inventory, in full compliance with the quality, specifications and performance requirements of the contract. Can complete the user requirements of the function, its technical indicators to meet customer requirements of the standard. The user can come to our company in accordance with certain standards of equipment inspection, inspection, such as the existence of quality problems or defects, our company is responsible for repair, return, replacement, cost borne by our company.
B. Delivery
The place of delivery is the place of the user.
C. installation
Our company is responsible for the contract including all the software and hardware equipment on-site inventory, inspection, sample testing, installation, commissioning and operation. Related operator training and other services.
2. During the warranty period:
The warranty period shall be calculated from the date of the formal inspection of the equipment.
A. Technical Support
The company will provide free technical advice;
Provide up-to-date technical information to customers.
Provide the expansion and upgrade of the required equipment according to the requirement of the client.
The cost of equipment expansion and upgrading shall be charged according to the agreement between the two parties.
B. Service Response Time and service mode
In the warranty period due to any equipment and software defects caused by the failure, we give the following response commitment:
2 hours to respond, 8 hours to respond, 24 hours to provide a complete solution worker customer reference.
III. Beyond the warranty period:
In the purchase of soft capsule equipment and software after the maintenance period, I will continue to provide excellent support and service. Customer Service Center is a permanent department of our company, it can continue to provide customers with a variety of flexible support services beyond the warranty period, this includes the continued provision of technical advice by telephone, fax, letter and e-mail, on-site services for regular/occasional visits, etc. , such as full-time response, on-line services, on-site maintenance, etc. , according to the different requirements of customers, to continue to provide a paid way, that is, when the equipment failure, our company is responsible for maintenance, maintenance costs only, the form and content of service shall be the same within the basic warranty period. After the warranty period of all kinds of hardware and software equipment purchased, our company promises to replace the faulty parts which the original manufacturer continues to support with the actual transaction price not higher than the original contract. If you continue to purchase our services, you will bear the same responsibility as during the warranty period.
